Swedish customer care ambassadors wanted for ASOS

  • Company: Teleperformance Greece
  • Job Location: Greece - Athens
  • Date: June 30, 2022 09:55
  • Employment Type: Any
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

Is online shopping or fashion one of your vital needs? Do you have excellent communication skills? Join our customer support team and work for ASOS!

We at Teleperformance collaborate with ASOS, one the of the world’s most popular fashion & cosmetic retailers. Grab the opportunity to put your style savvy to use and become a member of an ever-expanding, talented community dedicated to turn every customer interaction into a unique experience.

Job description

What you will do:

  • Be the voice of ASOS, communicating with customers via email in order to provide an optimal experience
  • Answer inquiries related to orders, sizes, colors and other product details
  • Handle returns, refunds and cases of defective products in a timely and efficient manner
  • Become the brand’s most valuable ambassador by achieving strong customer satisfaction
  • Contribute to the enhancement of customer loyalty by providing accurate and effective solutions
  • Be committed to meeting individual and team goals, always striving for excellence

What we offer:

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
  • 12-month fixed-term employment contract – with the possibility of extension
  • Competitive monthly salary + 2 extra salaries per year
  • Opportunity to work remotely
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events  as well as community & social responsibility initiatives
  • Free online Greek language courses
  • The experience of working for a Great Place to Work-Certified Company  that fosters diversity

Qualifications

What you will bring:

  • Excellent command of Swedish with strong writing skills
  • Good communication skills in English
  • Work experience in the field of retail is welcome
  • Familiarity with e-commerce will be considered an asset
  • Previous customer-support experience in a contact center environment is preferred