Microsoft Representatives for French Speaking Customers

  • Company: Teleperformance Greece
  • Job Location: Greece - Athens
  • Date: June 30, 2022 09:31
  • Employment Type: Any
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

Are you a fluent French speaker? This is your chance to work in our Microsoft Support team!
Microsoft collaborates with our Teleperformance Greece, providing excellent opportunities to work with the world’s tech leader!

If you speak French fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the French Microsoft Support team, in order to support customers from France.

Job description

What your responsibilities will be:

Depending on the team that successful candidates will join, responsibilities vary:

  • Identify Customers’ needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Maintain high customer satisfaction, provide and maintain strong, professional relationship with all customers and show empathy at all times

What we offer:

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment – all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 11.500 people from 109 nationalities.

Qualifications

Qualifications:

  • Excellent communication skills in French (near native level)
  • Good command of English (B2+)
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills